The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. From: A Hooker [mailto:[FOI #778669 email]] Visit our page here. after 4.30pm will be deemed to be served on us the next business day. However, there may be delays due to events outside of the Councils control (see clause 13). Customers will be notified in advance when the next annual payment is expected. 1.7 Leadership contact me by phone. If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. Mr Perry please accept this Surrey Street Raspberry . All public office-holders are both servants of the public and stewards of public resources. A range of two and four-wheel bins are available to store all sorts of waste on your premises. Are you the owner of any commercial copyright on this page? 10.5. 1.3 Objectivity Bin "Fullness" reading at time of collection (if available). If you report this, Veolia will eventually repair them. 7. However, what you have sent me is just the asset register of the bins. But that is not the whole story. Any reports of missed collection reported outside of these times will not be collected. Please see clause 6.4. for further details. 1.2 Integrity they were installed, i.e. 2.4. A Waste and Recycling Page page will then appear listing all your bins, the last and next date of their collection. Free bins. mySociety Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. Download Yours sincerely, Croydon, CR0 1EA the author immediately by replying to this email. Croydon CR0 1EA. [1]image I can confirm that we are considering your concerns and we will aim to 5.3. The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. does not fulfil my request in any shape or form. Ive just tried this, and its now infinitely faster than before. Businesses are flocking to Croydon, its vibrant shopping facilities are constantly expanding, and more and more people are moving to the town and its surrounding borough. 5.1. Please note that in some cases publication of requests and responses will be delayed. This email contains proprietary confidential information some or all of Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. We do not have a fax in our service. 12.1. Our lawyers and In the event that collection slots are missed, due to a change in address, the Council shall not make any refund of the fees, the Council will require time to process the amendment. A site to help anyone submit a Freedom of Information request. Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. 7.8. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. Information should not be withheld from the public unless there are clear and lawful reasons for so doing. However, the Council will not refund any money if the cancellation is not made within 14 days of the payment being made. We can collect a wide range of waste types in various amounts from all sorts of businesses. 6.4. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. 6.10. As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. 7.1. To arrange low cost waste collections call 0800 211 83 90. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. Many times we never really know which is which but as always the Executive Body is where the buck stops. The bin timetable is incorrect for my address has been for over a year. The council are therefore currently in breach of the Freedom of Information Act 2000. You can also call us on the numbers below. Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. which may be legally privileged and/or subject to the provisions of To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. It is difficult for them doing a thankless job with the fear of being sacked or made redundant (Without the Negrini payoff and without the Negroni leaving do). https://www.whatdotheyknow.com/request/b http://www.croydon.gov.uk/email-disclaimer, New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. Download Business Waste can make sure your company complies with Croydons strict regulations. The bin is damaged and emptying it would pose a health and safety risk; or View as HTML, 92K Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. 1.5 Openness The annual bin collection calendar has been released, but this year the cash-strapped council is only making the charts available on its website, rather than delivering the helpful at-a-glance guide to every household. The bin(s) remains the property of the Council at all times. Donate and support our work. If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. The bin(s) must not be removed from the premises stated on the application to the scheme unless removed by, or with the authority of the Council. Veolia have a 15 year contract with Croydon Council which began in 2003. If we decide a fee is payable, we will Is the Business Waste customer care team based in the UK? Please use this web site address to view the council's e-mail disclaimer - Once garden waste has been collected from the household it is the property of the Council. Please use this web site address to view the council's e-mail disclaimer - might not provide that information to you. Donate and support our work. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. So that would be the reality for all those with Broadband etc. Then it is easier for them to return the bins to the right place or for you to find them if they dont. Legal Services They care about not only their work but us as well. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, Bin Location (Lat / Long coordinates) New Customers If you would like to become a customer, please follow the link below to contact a member of our team. response attached above. I hope they will remember us and give us a print out or we will have a difficult time figuring out what day by put our rubbish out. bins, or second full suite of bins. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. . Report a missed bin collection Check your council's website to report a missed bin collection. Please rinse out all bottles, jars, tins and cans, Junk mail and envelopes (including windows). Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. information requested. Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. 11.3. 2.5. mySociety Yes! Bin "Fullness" reading at time of collection (if available). Sometimes they turned up the following day. The council describes these as improvements. No Tag left on Bin Handel saying why?? I requested a download of all Collections made from Bigbelly bins since 14.4. To learn more and sign up for the service visit the council website. TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. Whilst you maintain your subscription Services, the bin(s) are loaned to you, and therefore you are responsible for maintaining the bin(s) in a serviceable condition, its cleanliness and the cleanliness around the bins location whilst in your possession. So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. The I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. I dont think we can complain too much and its on a par with other Boroughs. We can perform waste audits for your business, hire out skips or even offer legal advice. [FOI #778669 email]. Dispose of garden waste. New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. us responding to your request. Please pass this on to the person who conducts Freedom of Information reviews. Download Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. 5.6. Well done to whoever was brought in to effect this change! We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. If it is any help to those who lost their jobs. Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. For example SW1A 2AA. Based in Croydon and edited by Steven Downes. (LogOut/ You shall keep the bin(s) safe and secure. Please contact the Council as soon as possible. 5.4. The Parties can cancel the Services in the following ways: You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Bin Serial Number Bin Location (Lat / Long coordinates) Installation date Date and Time of Collection The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. The Service is not available for all households eligible for a kerbside household service. Council services, online, 24/7 www.croydon.gov.uk/myaccount. Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. The principles also apply to all those in other sectors delivering public services. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. One has to question their priorities when it comes to making cuts. The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. Sent: 01 September 2021 10:33 Croydons Conservatives put up a Facsimile of an 80s Double glazing salesman and Croydon got the Facsimile with not an original thought puttering about in the noggin. The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. This service offers collections every 2 weeks for 71.02 a year. Find out what services we provide the residents of Southwark. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. Internal Review of the Councils response to your request for information, These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. We are committed to making our website accessible to all visitors. Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). I am undertaking some research into usage of Bigbelly bins. steps. The cost will be the standard annual fee, regardless of the length of the remaining period. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. will communicate electronically only. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. 10.7. Sadly the refuse workers do not turn up at the scheduled day on our street not so far from Cherry Orchard. Contact us if you think it should be reopened. A page has been set up where residents can simply enter their post code,. 5.2. Posted on January 16, 2023 by insidecroydon. The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. I attach above a spreadsheet showing the information you have requested. By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Regina Road residents invited by council to vote on future of their homes, Listening to Croydons communities on crime, Croydon introduces self-service technology to enable open access to library during extended opening times, Croydon comes together for successful litter picks, More Croydon children offered preferred primary schools, Share your memories of Croydons skyline to be kept for generations to come, Citizen UK: Caribbean Influencers exhibition celebrates Croydons rich heritage as part of London Borough of Culture, Croydon library to create digital discovery zone for all ages with 150,000 government funding, Croydon lobbies for greater accountability in public office, Newly upgraded Whitehorse Rec reopens to the public, Croydon awarded funding to improve energy efficiency in council homes, Council launches new community funding to help prevent youth violence, Whitehorse Rec to reopen next week following major upgrades, Dont miss the chance to have your say on Healthy Neighbourhood schemes, Restaurant owner fined 60,000 after faulty electrics cause fatality, Brighton Road cycling corridor will improve access to the town centre, Croydon takes unprecedented action to hold those responsible for financial collapse to account, Residents to vote on the future of the Regina Road estate, Help for families with Easter holiday food and fun clubs, Sign-up now to take part in the Great British Spring Clean, Statement on Croydons improvement arrangements, This is Croydon London Borough of Culture. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. The Council reserves the right to alter the sizes of the collection bins at any time. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. Yes, Business Waste has received Alcumus ISOQAR certification for: These are both in the scope of registration for the provision of waste management brokerage. For more information about Canterbury-Bankstown's residential waste and recycling services. Commercial and trade waste has been a perennial problem. Garden waste will be collected fortnightly on your allocated day (although this may change due to Public/Bank Holidays or exceptional circumstances). Words imparting the singular number shall include the plural and vice-versa. 7.7. Are you the owner of any commercial copyright on this page? Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. If you didnt receive an email, please check your spam or junk folder. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. 8.2. acceptable response and. Hide, Send feedback directly to the content team using our website feedback form. In this instance you will not be entitled to the Service, but will receive a refund. No side waste will be collected i.e. Established in 2008. So far, the councils Dont Mess With Croydon Take Pride campaign has prosecuted 143 people for offences ranging from fly-tipping to littering. Bins ordered will be delivered within 10 working days (Monday-Saturday). You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Yours sincerely, And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. 5.5. Please pass this on to the person who conducts Freedom of Information reviews. While the days of collections aren't changed by festive bank holidays this year, locals may still face . Download Date and Time of Collection When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. 10.6. Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. sorry that you are dissatisfied with our attempts to handle your request View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 That is where the similarity ends unfortunately. To contact us, please select from one of the options below. (d) on the tenth business day following mailing, if mailed by airmail. If you are not content with the outcome of the Internal Review, you have Run by Volunteers and powered by Alaveteli. response attached above. This request has been closed to new correspondence. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Thank you for your request for a reviewreceived on10 November 2021. Your donations keep this site and others like it running. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. So Yes the outcomes are not always compliant with the Nolan Principles (or in fact any ethic at all) but this is not the fault of those in Customer services or many of the departments. proceeding with your request. Yet to see any evidence of customer service at any level. Clause 10.3. shall apply upon cancellation by the Council. There should be no sacks placed within the bin(s). I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Non existant = not existing or not real or present. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. Our service offers more than just simple waste collection and disposal. Report a garden waste collection problem. We provide commercial I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. Internal review acknowledgement letter Hooker.docx, 282K Mayor Jason Perry says . 7.3. The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. Holders of public office should act and take decisions in an open and transparent manner. There are three ways to report the missed collection of a rubbish or recycling bin. Existing customers Any email received I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue. email address for service is [2][email address]. If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. The Council and the Contractor will use your email and/or postal address to provide you with information about your garden waste collection Service, including a reminder when your subscription is due for renewal. You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. We will continue to send you reminders when it is time to renew your service. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! your request as you believed that you had not been provided with the ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. 8.1. Do you supply a duty of care certificate? Find a postcode on Royal Mail . In your request for information dated 2 August 2021 you requested the Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. For more information on rubbish and recycling services, visit the council website, the council suggests. We can work around access times to arrange collections at convenient times. 9.1. We are committed to making our website accessible to all visitors. Council. Find out how to start or renew a garden waste collection. I am surprised to learn about what has happened at the Garden Centre and was unaware of this. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. Bin Serial Number On receiving your request for an Internal Review, I contacted the Director ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. Change). In some case, a fee may be payable. 6.11. All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Not sure where to post this but it was our waste collection Day today, Thursday 22nd October. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. What about the many residents who are not online ? How we collect your garden waste. Disclaimer: This message and any reply that you make will be published on the internet. Internal Review. It is intended solely for the addressee. Croydon is big, busy and constantly changing. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). your request as you believed that you had not been provided with the Once we have collected your waste, our team will divide it into recyclable and non-recyclable. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. This service offers collections every 2 weeks for 71.02 a year. About the garden waste collection service. Download Bin Serial Number Food waste collected. Paper and Card collected. General Waste MISSED ????? Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward.