Are you seeing any newly recorded programs showing up at all? What's annoying is I have a cheap 32 Samsung TV which works perfect. It does not appear to be one particular channel or program title. Sign into manage your DVR and TV features. We can't get your messages right now. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. 29-11-2018 Well we have a couple of advice for you, if that happens. 21-01-2018 My 6:00am appears to have started recording correctly. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. Trouble Viewing a DVR Recording. Privacy Policy. Guess what, scheduled recording doesn't work properly. Hi there! 08:09 AM Anyway they do know about this but will deny when you contact customer support. Normally the HDMI port is not connected to the DVR. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Can someone please help me with this?? I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. Some shows did appear in my Library after 3 days of nothing, but not all. They start on time and finish 3 minutes late. 13-09-2018 If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. That time, some shows eventually did show up as recorded, but others were lost. Trouble Canceling a DVR Recording. Copyright 1995-2023 All Rights Reserved. So if you have this problem report it as a fault to you retailer. I have my DVR set to automatically record several shows. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. My DVR is refusing to record some shows and I'm unable to determine why. I've called them 7 times and they are useless! I recommend rebooting your modem and running a speed test to verify your internet is working well. If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. Turn on your TV and select the matching HDMI input for Optimum Stream. Cloud DVR remains a work in progress and seems to be hit and miss around the country. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Plug the receiver/DVR back in on the third time and leave in. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. The programs were for Home Again recorded on a local channel. 12:12 PM Select the option called 'Modify recording settings for this program' which has a wrench icon. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. Most of my recordings are pixelated and not worth watching. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. Hi, Thanks for all the support. in. in. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. Samsung know all about this issue but will not admit to it. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . It is on the ks owners refund more info thread, on page 3 or4. None of my scheduled recordings were recorded at all on both Saturday and Sunday. I felt as if I was the only person who had this trouble and now I see that I am not alone. Has Spectrum done any surveys on the customer satisfaction of the CDVR? E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! You will then see the screen flash twice, which means the game is recognized. In Task Manager, select More details. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Invalid password, please complete all fields. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Message edited 1/18/2013 10:45:04 AM. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. Knowing that a lot is now recorded (or sourced?) Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Type your message in the text area near the bottom of the window Press Enter to send it. in. This must be taken into consideration. Not associated with Microsoft. Guess what the new telly did the same. 03:07 PM Would I recommend Samsung to my friends - what do you think? But what if this feature doesnt work, and youre unable to record your games? The DVR issue has been occurring for about a month. 10:47 PM Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Repeat this process two more times. If the problem persists, unplug your receiver and wait 15 seconds. Confirm your recording settings by pressing the Menu button on your remote. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. I would recommend cancelling any other scheduled recordings and rescheduling them. We have a 32 Vizio smart TV. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages Its not even worth it to watch a recorded show because you miss so much. The others, by component connection. So, just go and update your game, if the update includes the DVR support, youre good to go. We're sorry that didn't solve your issue. Lately, it has been doing this more and more often. Reference Code:RCD-1007. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. And it is recording repeat episodes, when I always set the DVR for new episodes only. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Another annoyance is the way the fast forward works, or rather doesn't. It seems that intgermittent problems are occuring with Cloud DVR across divisions. mv020 over 6 years ago. 09-11-2018 I can't fast forward through my Cloud DVR recordings. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Am I the only one who is having issues? Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. Having trouble with a U-verse TV recording? Invalid Optimum ID, please complete all fields. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Jump to a forum. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. And when I selected the program the episode information had the appearance that it was recording. (Click on a topic below to view content) Viewing Scheduled DVR Recordings. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. Scan this QR code to download the app now. 03:59 PM For me, the problem started again yesterday, and is continuing today. Our team wants to reach out and touch base. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. Learn how to troubleshoot problems with your U-verse TV DVR recordings. We hope that these solutions are going to help you to solve your issue. That is great news!! We are here 24/7/365 to provide assistance. Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. Press the down arrow button once then the up arrow button once to select the filter options. Optimum TV app. Plug the DVR back in. in. Also a couple other programs scheduled to record later today are not showing up. This is not applicable on TiVo Mini VOX. When three white dots appear on the screen, unplug the DVR again. Unfortunately there is no way to recover programs that did not properly record. NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. Then, press the POWER button again to turn the DVR on. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. All of the three remote Receivers are served by coax from the gateway box. Hello, @horigan, thank you so much for giving us that update! Sign in. 03:03 PM If you still cant access the game bar, maybe your game is simply too old for it. Want to learn how to use the Support Forums? As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. I also noticed that this issue depends on the app. I have over 45% space available on the DVR. Wait 5-10 minutes for functionality to be restored. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Some recordings won't play. If so let us know. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). We are very happy to hear that and were able to assist! This same thing was broken 11 days ago now its not working again? To fix the issue, restart Game DVR: Close the game. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Report to your retailers as a fault immediately. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. If you have any comments, questions or suggestions, just let us know in the comments below. If you're still unable to fast forward after . Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. Been using an old one. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. This is what I've tried: Recording may sometimes work only once or twice. Yes on my 65ks9500 since August. Click here to return to the previous page, We will debit I do not have this type of problem with any other streaming service. Enjoy Optimum TV on any device and turn every screen into a TV. . I know its been a couple days since you last reached out. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Reconnect, and power back on. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. . If you want a response from the company it is best to contact Customer Support. We strongly recommend that you upgrade to a more current browser. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. I've noticed it helps a lot to set to record . I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. 02:24 PM Actually there is bad news. Give them a gift from AT&T that connects them to what they love. Leaderboard. U-verse TV Equipment. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Has anyone experienced anything similar or able to suggest anything that may help us fix this? As you are typing a drop-down list appears. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. Press DVR on your remote to access the Recorded List. If I choose a different recording it will play fine. It will get about 20 minutes of an hour show. Please let us know if the problem returns. Select "Xfinity Support" from that list. 11:06 AM AT&T Community Forums. Check availability. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Thank You for your response. If you look on I posted my emails I had with the UK CEO. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. How do I need to talk to get this taken care of? Cookie Notice Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. Some of my shows didn't DVR. Press DVR on your remote to access the Recorded List. Ensure all cables are plugged in correctly. Question About Spectrum Voice (Landline) Caller ID Information? This is the correct channel to use. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Program didn't record. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. :), Can you please send us a private message with your full name and full service address to get started? Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. and our Samsung have been pretty useless. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. I doesn't appear to have worked on this one. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. I sent screenshots and info to the Community_Help handle message. First, you will need to open the Optimum App on your computer or device. Highlight "Play" and press SELto start watching. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Anyone have any insight as to what the issue maybe? You can also move this to different places on your PC, including elsewhere on your hard drive or to external drives. See to it that the Record game clips and screenshots using Game DVR setting is turned on. Only one of them is connected to the associated TV set by HDMI. in, It as know issue with all Samsung TVs since the ks series. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Heads up friends! 12:26 PM At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. Please try again later errors that lock me out of playing a recording appear to only affect one recording. Our scheduled viewing and scheduled recording function on our TV has recently stopped working. This was set on TVkey and i changed it to the other setting, Samsung. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. In the DVR settings, the show is set to record 9pm-10:03pm. Choose the 'Set or cancel a recording' button (that's the one that looks like a red circle) and hit ok. I had a program that was scheduled to start at 3:00. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. The fixes don't seem to be holding for cloud DVR services. Find your Cloud DVR recording and try playing the video again. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Not associated with Microsoft, Customized shortcuts for Game bar not working, Xbox game bar not working/not opening on Windows 10/11 [Fix], Netwbw02.sys BSOD Error: How to Fix It on Windows 10 & 11, Mfc42.dll Missing: How to Fix Or Download It Again. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Moms give us everything. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . What's happening? For example, Penn and Teller Fool Us airs 9pm-10pm. U-verse TV. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Sometimes all of the show and about 30% of the time about 20 minutes. Seems like I have to reboot the box a lot more often these days. Do not ask or give PII. Follow the on-screen instructions to complete set up with your remote. . After doing that the program *did* appear in Scheduled recordings (and did record the next night), even though the red dot was still missing. Optimum.net is compatible with a wide range of browsers. There is no one else around to manually erase them. Are you still experiencing that error code? For example, Penn and Teller Fool Us airs 9pm-10pm. I wanted either recognition that the device was faulty or that the design firmware was the problem. Posted 1/18/13 10:44 AM I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. It looks like you're new here. The pattern seems to be good for two weeks, bad for a week, good for two weeks. I don't know what Spectrum did over the last few weeks, but they really have messed up. Sign in or register to get started. To change that, you just need to restart Game DVR task, and you should be able to record again. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. My DVR is constantly only recording part of the shows. Guiding you with how-to advice, news and tips to upgrade your tech life. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. So disappointing. We will be looking out for message! in, 13-09-2018 If you should need us for anything else, please do not hesitate to reach out to us! For more information, please see our It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. I had the same issues. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, I was able to re-add these particular shows. where they appear to be coordinating with an engineer. Select Recordings > Scheduled and press OK to validate your settings. The recordings in question were three NFL games. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. They all show the same list of recorded programs. Try to skip back and replay, or stop and restart the recording. It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them.