In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. This is our new website design - it's work in progress. You can take some simple steps to reduce condensation, helping to prevent damp and mould. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. We value your comments and suggestions to help us provide better services. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Mould is a living organism and must be killed to remove it. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. It also allows them to book appointment slots for more simple repairs at a time that suits them. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. glazing repairs to shared doors or stairway windows, structure and external walls to your block. You use the token to get items. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. Coventry CV4 OEH In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. If your school is open, its important that you still send your child to attend. 1 King's Cross Bridge They need to be in a clean and reusable condition. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Please phone their new number 020 8510 7176 to book an appointment. What's happening? Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. The Dextrous Web Ltd, trading as dxw. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Based on what we learnt, we designed and implemented some changes to the service. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Hackney has a history of overcoming challenges; we went from being the. We have recognised the issues and have been working hard to rectify them - with the additional 1m investment made last November beginning to bear fruits with nearly half of the outstanding repairs built up by then now completed. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Leeds, LS2 7EW Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Anything you once valued or will be valued by someone else. Only council tenants can report a repair online. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. This scheme is delivered in partnership with Forest Recycling Project. Click on the Start button to get going. If we do need to do this, you will be kept fully informed. There is a reusable nappy community that organises events and provides support. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. Reserve your place here. You can also use the call back service you will receive a call without losing your place in the queue). This page is for council tenants and leaseholders. View map. Local Government Ombudsman They can book appointments for simple repairs themselves at times that suit them. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Leeds, LS2 7EW We categorise all repairs into four priorities. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. For this I am truly sorry. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Clothes and accessories and shoes must be clean, wearable and undamaged. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Thats fewer calls, more resident booked appointments and less pressure on the call centre. Costumes must be clean, wearable and undamaged. Sign in Sign in with Google. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. If you are not happy with that approach, we will action a stage 2. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. Yet rather than succumb to this despair, we are turning our grief into action. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. In June 2022 the Council received 14,000 calls relating to repairs. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. 0345 257 7520 - is an enhanced version of the system that was in place before the cyberattack. Around half of. Once you give us your clothes we will categorise them and give you tokens in return. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. There will also be a free fruit giveaway and discounted sweet and savoury pastries. ". You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. Items are assessed and categorised based on recommended retail price (RRP) and condition. Please sign in with your Hackney email account. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. The time came.for me to focus on progression and not just job comforts. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. Damp can cause mould on walls, furniture and on clothes stored in cupboards. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. View map, The Lighthouse We will work to the agreed complaints process and address all other issues raised in the agreed timescales. If you own the property, please see our leaseholder contact details page. 4. PO Box 4771 55% of repairs being reported in the service now do not require a call. In beta, we developed and launched Report a Repair and made it available more widely to real users. I had to leave in order to fulfil my educational commitments. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. However, this is all about making things as simple and easy for our residents as possible. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Hackney . This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. We want to learn from our mistakes and so we can prevent similar problems in the future. We still have a way to go but we are making good progress towards achieving our aim. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter We can also advise you on setting up a school composting scheme. The dxw newsletter is a regular update on what we've been doing and thinking about. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture.