If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. New updates fix many existing bugs in the app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click Save, 1. iOS 12, Jun 4, 2020 11:45 AM in response to declan195. 17h39. 21-02-2020 However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. If you like, youcanwrite somethingunder Description to remind you which email this is (e.g., "Mywork email") to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. Even if you can sign into your email account on MY BT with your existing username and password, you would think that it would be ok on your Apple device, but it is not. It's a regular occurrence though happening once every 2-3 months. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Website health monitor DownDetector registered thousands of reports on Thursday. I assume you are not using VPN, and a standard access. When this happens we'll send a welcome email. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is. I also have email access on iPad through Apple's native mail app, all with no problems. Then, re-add the same account using the option in your email client. I think most of us BT mail users are in the same boat at the moment. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . Now that your emails are back up and running, you should make sure you're getting the most out of your email app. ask a new question. Free standard shipping, exclusive offers and financing options. Leave it a random time from 1-3 days and do nothing, it fixes itself! Happens once every few months.Has to be a full buffer or software glitch at BT or Yahoo servers which does this. Leave it a bit and then try to log in again later. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. 14h10 Select Change mailbox sync settings > Advanced mailbox settings. Via Mahesh is a tech writer and editor at MUO. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. It might even be a security issue with the device stopping account addition. StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. 12h17, I've downloaded the BT app and am now receiving my primary email on it. (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). Very frustrating! 01-11-2019 by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. on This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Then, touch and hold the Power off icon. However zoom of emails is poor and scrolling is overly sensitive, so you can easily swipe between. BT Mobile operates as a MVNO using the EE network. Tap the three-dots in the top-right corner of your screen and select Sync now. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. They said that server settings were to be Mail.btinternet.com but they were that anyway. From other posts on the forum, it is beginning to look like the problem is with Outlook for Android rather than BT for once, particularly as other clients appear to be working ok. Are you using the correct settings on the app? Home phone including Digital Voice; BT Mobile; Email. i can access mail by web browser, just not on mail apps. If you have an Android device, check your user guide for instructions on how to update the operating system. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. The first time you use the My BT App, you'll need to log in using your BT ID and password. Thanks BT for wasting a week of my life that I will not get back ! Iris detection not working on Samsung phone. - edited Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. I'll leave the test account on my phone and check again tomorrow and for a few days. awesome! Leave it a random time from 1-3 days and do nothing, it fixes itself! I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. Roll on the next time! Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. Looks like no ones replied in a while. Thanks I have given up trying to use a client. <3. on From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? I'd only just resigned with them too. Internet connections are available through ADSL or BT Infinity branded fibre technology. on You've been upgraded to our new BT Email service. 0 4 193 Last update 29-04 . To manually sync your emails on Android: Open the Settings app on your phone and select Accounts. Is this genuine or a scam? Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. BT Mail app. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. You've been upgraded to our new BT Email service. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). Mailbird 3 steps. It's possible that there's a temporary problem with the email service. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Can you let me know what version of Outlook for Android you are using? Can I cancel the BT package that I've ordered? Saying it's new so that must be the problem. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. 03-11-2019 I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. on this or in similar position, please? Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). 14-06-2020 So the question is, when will my Yahoo! Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. Keep me signed in Help > Create new Email address > You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. 02-11-2019 If you want to be able to access all thecontacts in your email account while using the BT Email app: Learnwhat BT Email error messages meanand how to fixyour issue. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. Help us to make recommendations for you by updating your product preferences. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. 14-06-2020 on Bills & Packages https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on I had the same problem and spent nearly a week getting the problem fixed. I have a recent problem with my email service. on - No need to worry - our world-class cyber security protects your email to give you . I also depend on the app to sync my contact and calendars from another source. Welcome back to the Community and thanks for posting. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your When trying to use DeX, the phone will simply mirror its screen to the monitor. Internet connections are available through ADSL or BT Infinity branded fibre technology. Download Microsoft Outlook Mozilla Thunderbird This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Copyright 1995-2023 SAMSUNG All Rights Reserved. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. selection. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") not good enough as a customer. First of all Outlook the app has no connection with Outlook.com the service. Apple disclaims any and all liability for the acts, Also make sure you're using the latest operating system for your device. The ads are embedded in my inbox accessed via the BT web-page which is the only way that I can currently access emails on any device. 11h34 Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. 8h48. Many customers find that resetting their password fixes their log-in problems. I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. Each user will get an email letting them know when their email address has been moved over. Just follow the on-screen instructions. Outlook 5 steps. 19h11. 21-02-2020 During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. StephenM BT WebMail won't allow login, just the spinning wheel of doom. Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). Your phone will begin to sync your data, including your emails. Thank you, I have also reset my account. Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. Tap the Account sync option to view all features that you can sync. If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. 13h18. * For Samsung Supplies information go to: * For S.T.A.R. Forgotten your login details? BT support said known SIP outage. Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. 16h36. Or select the problem you're experiencing below for more information: Get help with forgotten usernames or passwords>, Learn more about repeat log-in failures>. For a comms company, they really are sh1t! I have recently deleted and reinstalled the Android app, yet the problem persists. Press and hold the Power key or Side key. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. To delete an account in iOS Outlook There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. Confirm that your incoming and outgoing email server addresses and ports are correct. You need a compatible smartphone or tablet on Android 6.0 or above. There should be no ads using an app/mail client unless it's that app/client providing it. When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 02-11-2019 You use IOS 11 or above. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. Hi. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. How do you rate BT over the past 3 months? Keep me signed in Help > Create new Email address > Let's have this matter isolated and address it as soon as possible. Log into MyBT to manage your email or check your bill. This way, you can confirm the settings to make sure nothing is misconfigured. Select Change mailbox sync settings > Advanced mailbox settings. It sounds like you are having some issue with your Btinternet account. Twitter However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. What is the BT Email app and how do I get it? Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue Choose the email account where you have sync issues. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! If yours doesn't you can use Files by Google to delete files instead. There is no facility on the BT website to just get a new password specifically for my email address. My BT Email Sign in BT ID or Email address Log into MyBT to manage your email or check your bill Password Show Forgotten your login details? If you know of any successful resolution that is working, please let the forum know. I may need to update or rollback via APK to a version that is not in PlayStore. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. The app should then automatically look for new emails and let you know when a new message arrives. Choudhary Ateeq BT internet down in west park,Leeds. If you've started using the new email service, download the app for free today and take your email with you, wherever you go. It works, downloads email and folders. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. I am not using the Yahoo settings for the app. on Be the first to know the next time BT goes down. 2. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. BT may be migrating accounts, but they are not keeping users informed. If you can't find the app it means it won't work with your phone. Thunderbird 4 steps. 02-11-2019 from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. Youll generally find this in 'Settings' or 'Tools'. send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different Ok, I won't say use "Other", but that is the correct one - e.g. Confirm that your incoming and outgoing email server addresses and ports are correct. If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. BT don't fix anything. free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. BT Mail app - Same issue since 11th January 2023. in Email by BlueMeany. This may be because these features won't work with all versions of our Hub. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices . It definitely is BT Yahoos end. Does anyone else have any ideas/info. As an app it is okay for reading BT email addresses without needing to setup server details. omissions and conduct of any third parties in connection with or related to your use of the site. any proposed solutions on the community forums. Email as a contact option was discontinued as of April 3rd, 2019. We're working on fixing this, so keep an eye out for a new version of the app. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. How do I add another email account to my app? I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. BT must have fixed it! Please contact us via Live Chat for a faster response. This board is the place to post your questions about BT Email. User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. Open your email app and reconfigure it if needed. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on 14-06-2020 Rebecca Field Emails aren't working. declan195, Cannot send mail The sender address was invalid. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. on Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. 4. Web mail log in. POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. Go to Solution. Please don't give up with a client. only. User profile for user: on Hoping for 4 hour resolution. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. I also have this problem since BT super improved my email last week. This is not what MS are saying. Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. Welcome to the Community and thanks for taking the time to post. status pagina, User reports indicate possible problems at BT. Like all apps on your device, your email app saves data and cache files on your phone. When I took the advice to change my password, my Yahoo app that had been working ceased to function. Del Boy Trotter, User profile for user: 14h18. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. Matt-S. Do nothing does not help. The first time you use the My BT App, you'll need to log in using your BT ID and password. Sorry, there is insufficient stock for your cart. Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. It may be a problem with the email provider's server, your email account, or your network connection. Click here to download and start repairing. 21-02-2020